The Neuroscience Behind a Powerful Onboarding Experience
Donna Weber is President of Springboard Solutions and Principal of KickStart Alliance and specializes in the post-sales customer journey. Donna helps software companies move beyond ad hoc customer enablement by providing scalable frameworks to onboard, engage, and educate customers. Front-loading customer relationships decreases the time to a customer’s first value and increases customer total lifetime value. Prior to beginning her consulting business in 2016, Donna worked at several startups where she built Customer Success and Customer Education programs and organizations from scratch. Colleagues know Donna as a leader who makes a difference. When she’s not springboarding customers to success, you might find her white water kayaking the rivers of California and beyond.