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What’s Your Dominant Customer Success Strength? – Test

It’s time to see where you truly shine as a Customer Success Manager!

Are you curious to know what your main strength as a customer success manager is? Take our quiz and find out!

Customer Success Managment is a demanding field that requires those who practice it to have certain qualities and traits. Good Customer Success Management is hard to execute, but I’m thinking that if you’ve landed here it’s because you’re a CSM that’s always looking for new solutions, tactics, and learning material. Extra points to you! (Don’t worry- we’re not actually going to grade you). But, just in case you’ve ever wondered… let’s find out exactly where you excel as a Customer Success Manager!

1. What’s the first thing you do when you wake up in the morning?

2. Which term motivates you most?

3. How would you describe your conversations with customers?

4. Quick! Your customer has expressed disappointment and want’s to cancel their contract. What do you do?

5. What’s your go-to meal for office lunch?

6. What’s the best aspect of your job?

7. For your colleagues you most definitely are...

8. What would you be doing if you weren't working in Customer Success?


Sources and credits:

https://www.linkedin.com/pulse/good-customer-success-manager-bad-rafi-offenbacher

http://sixteenventures.com/elements-customer-success-management

https://www.trustfuel.com/four-key-traits-customer-success-manager

 

Written by Elyse Simek

Inbound Marketing Manager at Userlane. When she's not busy squealing at every pug that passes her on the sidewalk or making sure the men at her work keep the kitchen clean, she's studying up on the SaaS industry and effective onboarding tactics. She's perfectly content with a few avocados in her purse, warm Floridian weather beating down her back and interactive guides helping her understand any software instantly ;-)

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