free onboarding webinar for customer success managers

Some of the registered attendees:

onboarding webinar for customer success managers

Did You Miss Our Webinar? Watch the Recording!

Planting the Retention Seed while
Onboarding new Users


Onboarding is a mission-critical phase that defines the relationship your customers will have with your brand.
The rates of activation, adoption, retention, and customer success are already determined from the very first time you onboard new users.

During our webinar we'll discuss:

  • How to support users during the onboarding process to drive adoption and lead users to customer success
  • Why onboarding is not only connected to short-term but also long-term churn
  • The role of customer success agents in the onboarding phase
  • Plenty of examples of tactics and hacks you can put in place to drive retention and create a strong bond with your customers from the very beginning.

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The Speaker:

Andy Mura

Head of Marketing at Userlane. Speaker, serial entrepreneur, SaaS enthusiast, H2H marketing advocate.

Userlane GmbH Georgenstraße 39 D-80799 Munich

Optimize and automate user onboarding and staff training