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Top Change Management Software Solutions: An In-Depth Overview

A comprehensive list of the top change management software tools and suites

Change management software allows companies to manage, monitor, and optimize the change management process in their organizations.

Such process involves several different elements and stages that involve multiple units and activities.

In the era of digital transformation, disruption processes encompass a sequence of steps that lead to the successful implementation of localized or company-wide transformations that lead to the execution of a customer-centric digital strategy.

Change management software enables companies to structure and monitor the process in order to identify opportunities, create a plan for implementation, manage assets and resources, drive change, mange communications, monitor and evaluate data, and optimize auditing.

Change management also involves IT management challenges connected to digitization while companies also need to create a customer-centric and omni-channel infrastructure that can quickly address disruptions, improve customer service, and automate training.

 

change management process

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Other challenges connected to change management include compliance, asset and resource management, communication and project management, risk management, auditing and analysis, and governance.

The biggest component inthe process is a change in mentality and approach which are linked to the basic strategy dictated by management.

But after identifying areas that can be susceptible to potential change and creating a plan for execution, change managers also need to deal with resistance to change, and because the overall strategy needs to be reflected into the main IT architecture companies also need to update the software infrastructure and monitor and push software adoption.

Customers and employees demand high-quality, personalized, digital experiences. The right software stack truly makes the difference when it comes to delivering on such a promise.

Top Change Management Software Solutions

Here’s a list of the top change management software solutions that cover different stages of the process.

 

Server racks in black. Describing change management software solutions.

SunView ChangeGear

To manage a full change management program, emails and spreadsheets are definitely not the way to go. ChangeGear represents and enterprise-level change management software solution that allows you to plan your organizational change management strategies and takes into account volume and velocity of changes in large corporations.

ChangeGear is used to automate change management and release management processes.

This change management software is engineered for DevOps, IT, and Business Processes and Compliance, and includes a change calendar, approval management automation, visual reporting, management of RFCs and announcements, change advisory board (CAB) management tools, communications and notifications, RFC processing, SLA management tracking.

 

change gear change management software screenshot

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Additionally, SunView’s software facilitates the management of change and compliance through functionalities connected to its central repository of changes, risk documentation, change record history, auditing and reporting.

Advantages:

  • Plenty of third-party integrations and full RESTful API capabilities
  • Support connections to Asset Management, System Monitoring, and Source Code Control
  • Complete overview of software, and hardware environment as well as workforce for workflow optimization
  • Modular expansions for HR, project management, procurement
  • Completely customizable
  • Combination of asset tracking and incident ticketing.

Change Management Solution Deployment Types: 

Cloud, SaaS, On-premise

Client Operating System:

Microsoft Windows

Mobile Application:

Apple iOS, Android

Notable Customers:

Polycom, conEdison, CoBiz Financial, nrg

360factors  Predict360 – Regulatory Change Management Software

Regulatory Change Management is the process of making sure that all the procedures and practices connected to change management planning and implementing comply with norms, best practices, standards and regulations.

360factors guarantees that processes are in line with the guidelines provided by regulatory authorities and industry standards and provides essential risk management insights using unique mapping and cognitive technologies.

 

change management software solution predict360 environment

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Predict360’s Regulatory Change Management Software can be implemented as stand-alone solution or integrated within a more comprehensive and modular solution that also covers (but is not limited to) incident management, auditing processes, reporting, and learning management.

This compliance management software is an integrated solution for managing governance, risk and compliance (GRC) across an organization.

Advantages:

  • Flexible, and adaptable modular structure
  • Complete overview of policies, procedures, competency, requirements
  • Direct monitoring of changing management requirements and link to compliance-related activities
  • Risk Management and Business Strategy alignment mapping tools
  • Assessment surveys for audit based risk management
  • Automation through artificial intelligence (AI) and natural language processing (NLP) technology

Change Management Solution Deployment Types: 

Cloud

Client Operating System:

Linux, Microsoft Windows, MacOs

Mobile Application:

None

Notable Customers:

HRSolutions, Meridian Credit Union, Alstom Power

Servicenow

Service now mainly focuses on employee experience by enhancing cross-functional communications and streamlining the project management flow through the Now Platform®.

This change management software allows teams to easily cooperate and fight silo structures, thus facilitating the spread of innovation. Servicenow’s software also allows to create a seamless flow of information by managing shared IT resources.

 

service now change management software screenshot

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This change management platform can be used to enhance experiences throughout different departments and streamline IT, HR, security processes, or the development of custom applications.

Servicenow offers different cloud solutions for different use cases and departments which integrate in the Now Platform® to manage IT infrastructure and operations, security, governance, risk and compliance, service delivery, issues, changes and releases, requests, knowledge bases, costs, impact and much more.

Advantages:

  • Easy to navigate environment
  • Fully customizable solution
  • Thorough reporting tools
  • Fully aligned to ITIL best practices
  • Great Self-service out-of-the-box UX
  • Incident communication workflows are tailored to ensure that agents are responding to incidents within management defined SLAs
  • Complete and centrilized  overview for executives to strategize on change management initiatives

Change Management Solution Deployment Types: 

Cloud

Client Operating System:

Microsoft Windows, Linux, Mac OS

Mobile Application:

Apple iOS, Android

Notable Customers:

Adidas, SIEMENS, Allianz, NXP

Rocket Aldon

Rocket Aldon is a complete enterprise application lifecycle management suite that allows you to automate IT and DevOps processes.

This change management software covers different stages, from the moment a change request is received to its implementation in production and monitoring phase. With Rocket Aldon you can follow changes throughout production while automating compliance reporting and audit tracking.

 

screenshot - change management software rocket aldon screenshot

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Advantages:

  • You can quickly respond to changes without problems connected to compliance
  • You can manage change while keeping in line with industry norms and best practices
  • You can simplify software audits, reduce errors, and eliminate potential outages with automated software release management tools
  • You can manage the entire change management process from business request to audit and reporting
  • Rocket Aldon allows you to automate the entire IT workflow and software release management with built-in compliance.

Change Management Solution Deployment Types: 

On-premise

Client Operating System:

Linux, Microsoft Windows

Mobile Application:

android, iOS

Notable Customers:

Barclays, RBS, HSBC

SolarWinds

Solarwinds is a network configuration change management solution that ensures compliance while reducing downtime.

This change management tool allows companies to track and monitor network changes, define who performed the change, quickly recover from configuration errors, and ensure that all changes are compliant with regulations and standards.

Additionally, the suit contains solutions for systems management, database management, security, and IT helpdesk.

 

AO-infrastructure-monitoring-dashboard screenshot solarwinds change management software

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Advantages:

  • Simplified approach to network management
  • Automated configuration changes using approvals, bulk deployments, templates, and change monitoring.
  • Immediate response to outages by quickly restoring the last known good configuration
  • User-friendly
  • Customizable

Change Management Solution Deployment Types: 

On-premise

Client Operating System:

Linux, Microsoft Windows, MacOS

Mobile Application:

None

Notable Customers:

Accenture, Chevron, Lockheed Martin, Emerson

Freshservice

Freshservice is a cloud based change management software and service desk solution.

As a cloud IT service desk solution, Freshservice allows you to plan, track, and rollback changes from request and change advisory board (CAB) approval to implementation. Additionally, this change management software provides the basis for audits and reviews to improve the processes.

When it comes to incident management, Freshservice allows you to perform root cause analysis, manage tickets, and automate problem management.

 

freshservice screenshot change management tool

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This change management solution also works as release management, and asset management tool that incorporates a change management repository, service-level management, and policy/contract enforcement.

Advantages:

  • Extensive reporting that allows you to identify bottlenecks, and monitor the ITIL change management software performance.
  • Gamification elements that increase motivation and efficiency
  • Several third-party native integrations and customizable plug-ins
  • Change management plan suite to manage daily tasks and avoid redundancy issues
  • Multi-channel support.

Change Management Solution Deployment Types: 

Cloud, SaaS, Web

Client Operating System:

Linux, Microsoft Windows, Mac OS

Mobile Application:

Apple iOS, Android

Notable Customers:

University of Oregon, Veeva, Cordant Group, moneycorp

BMC Software Remedy ITSM 9

Remedy is a Helix cloud or on-premise digital service management solution that allows enterprises to plan IT transformation and change management processes.

This software solution includes guided change requests, automated impact analysis, and risk management and allows you to manage conflicts with collision detection and plan a company-wide change calendar.

 

R9 BMC screenshot - change management solution

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Remedy allows CIOs to adopt and manage multi-cloud environments efficiently, create the perfect substrate for a customer-centric company structure transformation, drive innovation while optimizing costs and risks and manage assets and service level agreements.

Advantages:

  • Modern, consumer-like experience in the workplace
  • Lower business execution risk
  • The ability to manage complex IT with ITIL best practices
  • Service desk integration, service optimization, incident and problem management, knowledge management, audit and reporting
  • Formless ticket entry for increased productivity
  • Scalability through cognitive capabilities
  • Guided on-screen wizards
  • ITIL alignment through 80+ industry best-practice reports and KPIs
  • Social and collaboration tools

Change Management Solution Deployment Types: 

Cloud, SaaS, On-premise

Client Operating System:

Microsoft Windows

Mobile Application:

Andriod, iOS

Notable Customers:

Telekom Austria, Buchanan Technologies, O2

Spiceworks 

Spiceworks is an IT change management solutions that incorporates Help Desk, Inventory Management, Network Monitoring, Traceroute Tool, and Procurement Management for managing your IT infrastructure, service virtualization, and cloud solutions.

This IT change management software allows you to deal with incidents and tickets, asset management, reporting, network security and optimization, outages, subnets, cloud infrastructure cost management for Azure or AWS computing solutions.

 

spiceworks screenshot

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Advantages:

  • Clear and complete overview of network, devices, applications, licences, vendors..
  • Spiceworks community support for learning and trouble-shooting
  • Accurate and immediate alerts for downtime, anomalies, outages…
  • Customizable modular solution
  • Freemium model

Change Management Solution Deployment Types: 

Self-Hosted, Cloud, Mobile

Client Operating System:

Microsoft Windows

Mobile Application:

iOS, Android

Notable Customers:

N/A

Vision Helpdesk

This change management software solution focuses on making sure that standardized methods and procedures are put in place when it comes to managing the entire IT infrastructure while handling and limiting the impact of incidents.

The IT Change Management Process manages change requests and approvals while monitoring costs, impact, benefits, risks and generating reports.

 

vision helpdesk change management software

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Advantages:

  • The ability to categorize and prioritize change requests
  • Automate and monitor the entire change management plan from CAB creation to approval and delivery
  • Connect release requests with change requests
  • Link change with incidents
  • Knowledge Base Management and Staff Knowledge base
  • Opportunity to offer anonymous white label support resellers hosting customers

Change Management Solution Deployment Types: 

On-premise, SaaS

Client Operating System:

Microsoft Windows, Linux, Mac OS

Mobile Application:

Apple iOS, Android, Windows Phone

Notable Customers:

Thomas Cook, Verve, Rovia

SupaCMDB

SupaCMDB is a Configuration Management Database (CMDB) which includes a template-driven change management system built around ITIL principles.

It supports a variety of assets, also known as “Configuration Items” which include hardware, software, network, locations, people, databases on top of fully configurable items.

SupaCMDB can be also used to manage non-IT assets and documentation. SupaCMDB can also be combined with SupaDESK to provide a fully-integrated ITSM solution.

 

SUPATools Change Management Request Flow

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Advantages:

  • Supa CMDB represents a cost-effective and light-weight inventory-management solution
  • It also works with Barcoding/RFID, location and disposal  tracking
  • Easy to configure. It can also be used to manage non-IT configuration items
  • ITIL process based ITSM
  • Easy integration with sdditional services through APIs

Change Management Solution Deployment Types: 

On-premise, SaaS

Client Operating System:

Microsoft Windows, Linux, Mac OS

Mobile Application:

Apple iOS, Android

Notable Customers:

Honeywell, SIEMENS, Vox Telecom

MicroFocus StarTeam

StarTeam, formerly known as Borland StarTeam is an enterprise change management software suite that enables process driven development and allows organizations to monitor and manage assets throughout the entire life cycle.

This change management system is a centralized repository of assets, tools and resources for development teams which are in different locations.

Advantages:

  • Easy way to track changes to source code, defects, features, and tasks
  • Customizable Workflow Processes
  • Cross-project data and data warehouse for analytics
  • Increased project visibility
  • Centralized source of truth for change management
  • Scalable

Change Management Solution Deployment Types: 

On-Premise

Client Operating System:

Microsoft Windows, Linux

Mobile Application:

None

Notable Customers:

bmi, ASC, NHS, Good Samaritan Health Systems

Giva

Giva is a service management suite that includes a helpdesk solution, knowledge management, customer support, asset management, service desk, and change management automation.

This change management software supports decision making processes with great reporting functionalities that present a clear overview of KPIs, analytics, and metrics.

ChangeManager® is an IT change management tool contained in the suite is used to create and manage RFCs.

 

giva change managemnt sotware screenshot

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Advantages:

  • Easy customization without any coding
  • Best practices and IT Infrastructure Library (ITIL) compliant work flow process for routing IT changes
  • Automatic notifications to Change Manager and Change Advisory Board
  • Increased project  visibility into IT changes before implementation
  • Enhanced communication thanks to cross-functional reporting features
  • Trend analysis reporting for successful and unsuccessful IT-related changes

Change Management Solution Deployment Types: 

Cloud

Client Operating System:

Microsoft Windows, Linux, MacOS

Mobile Application:

None

Notable Customers:

LifePics, PCTS, Casio

Samanage Service Platform

Samange is a service desk solution that incorporates tools for ticket management, change management automation, knowledge base management, risk management, reporting, benchmarking and auditing.

With more than 2,000 customers around the world in a variety of vertical markets like financial services and healthcare, their software can be tailored to meet specific service needs, including HR and facility management.

From incident management to SLAs management and ticket handling, employee service portal, and asset management, Samange really covers several different areas of change management and digitization.

 

samange change management software screenshot

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Advantages:

  • Direct integration with Salesforce
  • Code-free customization
  • Extensive service catalog
  • Flawless team management, task assignment, approval processes
  • Clear connection between problems and changes

Change Management Solution Deployment Types: 

SaaS

Client Operating System:

Microsoft Windows, Linux, MacOS

Mobile Application:

None

Notable Customers:

Blue Apron, Goya, Pluralsight, Wyndham

______________________________________________________________________________

This is our list of change management software solutions. If you feel that we forgot an important tool (maybe your own!) feel free to reach out and we’ll be more than happy to add it to our list.

 

And, as mentioned, one of the most critical steps in change management is dealing with resistance to change and push software adoption. 

Userlane allows you to automate staff training and onboarding and easily introduce software without sending employees to seminars or forcing them to read bulky manuals or watch lengthy video tutorials. 

Learn more about us by checking this short story:

 

the navgation sysem for software - staff training automation

Written by Andy Mura

Head of Marketing at Userlane. Inbound and Content Marketer, Speaker, Entrepreneur. Passionate about spreading the word about on-screen guidance and the positive effects of a great onboarding experience for SaaS companies. Starting a conversation with Andy is easy: begin with traveling, movies, music, photography, cars, philosophy, psychology and move on from there!

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