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  • Congratulations

    Congratulations! We’re happy to have you board 😀

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    How The Digital Transformation is Driving a New Customer Experience

    how digital transformation is driving customer experience

    The Digital Transformation Landscape We all know businesses must innovate to keep up with customer expectations. From food companies reducing sodium in TV dinners for the health-conscious, to car manufacturers producing electric vehicles for the environmentally conscious, companies in every industry are required to keep up with maturing markets, new trends, and evolved customer expectations. […]

  • Confirmation CS Report

    Please, Confirm Your Email and Your Subscription To receive your ebook, we need you to confirm that we have your permission to use your contact data. Therefore, please confirm your subscription. Without your permit, we won’t be able to send you the ebook you requested. Don’t worry you can unsubscribe at any time. Stay tuned, […]

  • Confirmation SaaS Slideshow

    Please, Confirm Your Email and Your Subscription To receive your ebook, we need you to confirm that we have your permission to use your contact data. Therefore, please confirm your subscription. Without your permit, we won’t be able to send you the ebook you requested. Don’t worry you can unsubscribe at any time. Stay tuned, […]

  • Confirmation SaaS User Onboarding Guide

    Please, Confirm Your Email and Your Subscription To receive your ebook, we need you to confirm that we have your permission to use your contact data. Therefore, please confirm your subscription. Without your permit, we won’t be able to send you the ebook you requested. Don’t worry you can unsubscribe at any time. Stay tuned, […]

  • Confirmation Retention Webinar

    Please, Confirm Your Email and Your Subscription To receive your ebook, we need you to confirm that we have your permission to use your contact data. Therefore, please confirm your subscription. Without your permit, we won’t be able to send you the ebook you requested. Don’t worry you can unsubscribe at any time. Stay tuned, […]

  • Confirmation CSPB

    Please, Confirm Your Email and Your Subscription To receive your ebook, we need you to confirm that we have your permission to use your contact data. Therefore, please confirm your subscription. Without your permit, we won’t be able to send you the ebook you requested. Don’t worry you can unsubscribe at any time. Stay tuned, […]

  • Confirmation CS101

    Please, Confirm Your Email and Your Subscription To receive your ebook, we need you to confirm that we have your permission to use your contact data. Therefore, please confirm your subscription. Without your permit, we won’t be able to send you the ebook you requested. Don’t worry you can unsubscribe at any time. Stay tuned, […]

  • Confirmation Digital Transformation

    Please, Confirm Your Email and Your Subscription To receive your ebook, we need you to confirm that we have your permission to use your contact data. Therefore, please your confirm subscription. Without your permit, we won’t be able to send you the ebook you requested. Don’t worry you can unsubscribe at any time. Stay tuned, […]

  • The Navigation System For Software

    How to Introduce SoftwareWithout Training Your Staff What if I told you that training employees on how to use software is no longer necessary? Just follow me for a second to find out why! Introducing New Software in the Era of Digital Transformation Digitization forces us to introduce a lot of new applications that we […]

  • Cookie Policy

    This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies […]

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    16 Unexpected Use Cases and Benefits of On-Screen Interactive Guides

    Use cases and benefits of on-screen interactive guides

    On-screen interactive guidance is changing the way we use software exactly as GPS navigation systems changed the way we drive. That’s why so many software vendors have already implemented them in their own solution as a valuable add-on to provide contextual help while large corporations have adopted such guides to onboard and train employees on different software products they […]

  • Customer Success Report 2018

    Downloaded by top experts at: Customer Success Report 2018 We interviewed over 1,000 customer success professionals to learn more about this fascinating new world. Even though Customer Success programs have been introduced in man companies over ten years ago, there still are many uncertainties that surround the field. That’s why we launched our Report to […]

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  • Guidelines for Guest Authors

    Write For Us Thinking about contributing to our blog? We welcome guest posts, provided that they meet specific criteria. Before pitching your article to us, read our guest post guidelines and then feel free to reach out at letstalk@userlane.com if you have any questions. We can’t wait for you to submit your post!     […]

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    Nine Major Paradigm Shifts in the Learning and Development Ecosystem

    paradigm shift in the learning and development ecosystem

    Learning and Development went through dramatic changes over the past few years. Exactly as other areas such as talent acquisition, and onboarding, also Talent Management and Training have been radically transformed by the new market conditions, customer expectations, and the new need for a seamless employee experience. I’m pretty sure you are fully aware of […]

  • Webinar Replay – Take Charge of Onboarding with User Guidance

    Webinar Replay: Take Charge of Onboarding with User Guidance TRY USERLANE FOR FREE WATCHED BY CX/UX EXPERTS WHO WORK AT: Your Host Andy Mura Head of Marketing at Userlane. Inbound and Content Marketer, Speaker, Entrepreneur. Passionate about spreading the word about on-screen guidance and the positive effects of a great onboarding experience for SaaS companies. […]

  • Webinar Replay – How to plant the retention seed while onboarding new users

    Webinar Replay: How to plant the retention seed while onboarding new users WATCHED BY CX/UX EXPERTS WHO WORK AT: Your Host Andy Mura Head of Marketing at Userlane. Inbound and Content Marketer, Speaker, Entrepreneur. Passionate about spreading the word about on-screen guidance and the positive effects of a great onboarding experience for SaaS companies. Starting […]

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    HR and Talent Management in the Digital Era: Strategy and Challenges

    HR challenges in the era of digital transformation

    Digital transformation is a term that can generate confusion and is perceived by many as a challenge. Others, despite fully grasping the concept, struggle to see how the strategy is truly connected to actual innovation. Generally speaking, digitalization is directly connected to enhanced customer experience (CX). In the era of omnichannel transactions, customers expect to […]

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    Manage Customer Expectations for the Digital Transformation

    customer expectations in the digital age

    The Digital Transformation Landscape  We all know businesses must innovate to keep up with customer expectations. From food companies reducing sodium in TV dinners for the health-conscious, to car manufacturers producing electric vehicles for the environmentally conscious, companies in every industry are required to keep up with maturing markets, new trends, and evolved customer expectations. […]

  • Automated Onboarding and Staff Training Software for Salesforce

    HOW IT WORKS PRICING ABOUT In-App Salesforce Training Software Automate and Scale Staff Training and Onboarding Salesforce training automated, scalable and sustainable INTERACTIVE ON-SCREEN GUIDES FOR SALESFORCE Train all of your employees automatically, at their own pace. Userlane provides a virtual assistant that guides your staff through processes directly within the software itself. Employees are […]

  • 4 Million Euros for Userlane, the Navigation System for Software

    PRESS RELEASE UPDATED: March 21, 2018 10:00 am ​​​​Training employees on new technologies is one of the key challenges in the era of digital transformation. Userlane allows companies to implement new software without  any formal training. Capnamic Ventures invests in a pioneering navigation system for software.  Userlane plans to accelerate expansion and finance further product development    Munich – March 21, 2018:  Userlane is […]

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    Avoiding Asynchronous eLearning to Mitigate the Forgetting Curve

    overcoming problems connected to the forgetting curve when learning new software

    One of the problems that every elearning solution or staff training system needs to address is the fact that companies need to retrain their employees after a certain period of time. This mainly occurs due to a well-known memory-dilemma defined as the Ebbinghaus forgetting curve. Firstly, neurological research conducted on learning activities showed that absorbing a lot of information […]

  • How to plant the retention seed while onboarding users

    Some of the registered attendees: Did You Miss Our Webinar? Watch the Recording! Planting the Retention Seed while Onboarding new Users FREE WEBINAR Onboarding is a mission-critical phase that defines the relationship your customers will have with your brand. The rates of activation, adoption, retention, and customer success are already determined from the very first […]

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    6 Surefire Strategies to Increase Customer Retention

    I’m sure you’ve all heard this quote from the crazy-haired physicist, “Insanity is doing the same thing over and over again and expecting a different result.” Well… what do you think Einstein would say about your customer retention strategy? I’m sure if he were here to consult businesses today, he’d agree with me on this: The way […]

  • Resources

    Download Our Ebooks The Ultimate Customer Success Playbook Top Experts Reveal Their Strategy to tackle 13 Major Issues Customer Success 101 How to Create Long-lasting Relationships that boost Growth and Retention User Onboarding Guide What is User Onboarding and What Goals do You Need to Achieve? The Road to Digital Disruption And the Companies That […]

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    Top Thought Leaders Discuss 2018 Customer Success and CX Trends

    customer success and customer experience trends for 2018

    Video and Transcription: 2018 Customer Success and Customer Experience Trends Roundup Interview Our Guests (in alphabetical order): Dave Blake: Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform helping customer success leaders and teams manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the […]

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    Customer Success Managers: Managing Unrealistic Expectations

    Customer success managers in action

    Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers. And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met. That’s why I decided to illustrate the strongest strategies customer success managers can implement to manage customer expectations. Below, you’ll find ways to tame idyllic views […]

  • PR: From a Dirt Road to a Top 50 Company and SAP Partner in Just a Couple of Years

    PRESS RELEASE  UPDATED: FEB 13, 2018 MUNICH, February 13, 2018 (Newswire.com) – Today, Userlane GmbH, a tech company based in Munich changing the way people use and learn software applications worldwide, announced new awards and honors including being ranked 26th in the list of the top 50 German new companies and its partnership with the ERP giant SAP within the scope of […]

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    How To Accelerate Digital Transformation by Increasing Software Adoption

    accelerate digital transformation by increasing software adoption

    Software adoption and digital transformation are slowly becoming the buzzwords of 2018 and it seems like everyone is talking about that these days. From delivering tips on how to update processes, to describing how you can simplify software adoption and successfully drive digitization within your own company. For 87% of businesses, digital transformation represents their top priority and […]

  • Our Tech Love Story’s One Year Anniversary

      This Valentine’s Day, we’re celebrating our one year rebranding anniversary (new logo, new site, new CI…). That day marked the beginning of a love story. Maybe you remember Hannah and Felix? Hannah was the rational one in our story, while Felix was the emotional character. Their union was stereotypically “love at first sight”, but far from […]

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    Voice of Customer Collection Plan for Customer Success Managers

    voice of customer program

    An Awe-Inspiring Airport CX This morning I picked up a friend from the Munich International Airport and couldn’t believe how exceptional the experience was. This shouldn’t come as a shock, though. They don’t hand out the 5-star airport rating and recognition as Top European Airport 9 times in a row to just any old terminal! […]

  • Introducing New Software in the Era of Digital Transformation

    Introducing new Software in the era of Digital transformation without resilience or training courses. Downloaded by top experts at: Download our Whitepaper to discover: ○ Facts and stats about the status of digital transformation ○ How pioneers and innovators in this area are currently tackling resilience to change and solving legacy problems ○ How to […]

  • Company and Product Updates February 2018

    On our journey to bridge the knowledge gap between humans and machines we’ve been setting up shop at showcases, presenting at conferences, and finding ways to improve our technology. The past few weeks have been filled with major successes, announcements, and product updates. Here’s some important updates regarding our company and our product. Company News: […]

  • EinfĂŒhrung neuer software im zeitalter der digitalen transformation

    EinfĂŒhrung neuer Software im Zeitalter der digitalen Transformation ohne Schulungen und WiderstĂ€nde Gelesen von: Laden Sie jetzt unser E-book runter und Erfahren Sie: ○ Fakten und Daten rund um Digitalisierung ○ Wie Pioniere und Innovatoren in diesem Bereich Interne WiderstĂ€nde bekĂ€mpfen ○ Wie Sie neue Software einfĂŒhren können, ohne an ProduktivitĂ€t zu verzichten ○ Wie […]

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    The Benefits and Limitations of e-Learning Solutions for Staff Training

    elearning tools for staff training and automation

    Companies are required to stay up-to-date with the digital transformation their industries face if they wish to remain relevant within the market. In order to fuel a competitive edge, management should empower their employees with the most productive training possible. Staff training should teach employees how to understand the technological advancements in their fields, streamline […]