Xmas at Userlane Day Three

Day Three: Santa at the Candy Cane Forest


Santa decides to modernize things to enjoy some free time.
He leaves his Head Elf Bernard in charge of implementing new automation at the North Pole….But changing well-established processes is not that easy.
Read more background information in the introduction to Santa's 24 days before Xmas little stories.

Santa's Chopping Some Candy Cane

Meanwhile at the North Pole

Things seem to be moving a bit slowly with new technology at the North Pole.
The elves started to work with brand new XRP (Christmas Resource Planning) software, thanks to the help of Santa and Bernard.
After learning about the capabilities of working with the new software, the Tech Elves seem to be confused and reluctant to be working in the cloud.
They seem to think that the whole thing is really not worth the effort of restructuring and re-learning everything from scratch!
The only cloud solution they know of is the one that helps Santa see through the clouds when he's riding in his sleigh.
What could Bernard do now? He heads back to his desk and quickly sends Santa another note to look for more help…

Santa's Reply to Bernard

"Hi Elves, hi Bernard,

Today I was out at the Candy Cane Forest chopping down a tree for the workshop, I know that you will love it!
Snowball, will you help decorate? We need your decorating expertise!

I know that when we think of cloud solutions we think of helping the sleigh fly through the night sky, but this time we are talking about something else.

Working with new software nowadays means working in the cloud!
It only means that we don’t need to build our own infrastructure! And this is a good thing, because we will always have access to the latest version of the software and use it as we see fit.

Bernard, you can’t convince elves to change their ways by simply telling them WHAT to do. You have to explain WHY we’re doing it!
Gather the elves, show them actual data and explain how THEY will benefit from the new technology.
Remind them that nobody will be replaced and that we’ll ALL have more free time.
We’ll be able to match the expectations of each child with the best toy, and we’ll deal with fewer mistakes.


And we all know that these days it's all about creating a great CX (Christamas Experience) right?

We just need to find a way to speed up the implementation process and make sure every single elf is on board!

I’m sending a picture of me in the forest, what do you think?

Happy Holidays,


What's going to happen next? Check all our Santa's little stories by bookmarking our Santa's 24 little change management stories page

Or get all the following stories directly in your inbox every day from today until Christmas!