Day Eleven: Go Fish- Santa drops a Line
Santa decides to modernize things to enjoy some free time.
He leaves his Head Elf Bernard in charge of implementing new automation at the North Pole….But changing well-established processes is not that easy.
Read more background information in the introduction to Santa's 24 days before Xmas little stories.
Santa's Spending Some Time in Alaska
Meanwhile at the North Pole
In our last encounter with Bernard and the elves, we discovered that the elves were not using all of the features of the Christmas Resource Planning (XRP) solution.
Bernard decided to have a contest to try and motivate the elves to not only use more of the features, but also to want to use the XRP.
The elves installed a whiteboard in the workshop and added their names to the list. Everyone decorated their names with different colored pens and glitter. Next to the names were the new features and smiley face magnets. Everyone was excited to get smiley-faced magnets next to their names, and Bernard couldn’t wait to see the progress.
At the end of the day, Bernard went to the board and found that no smiley-face magnets were added. In fact, some elves had removed their names from the board completely!
“What happened?” thought Bernard. He went back to his desk and found another sticky note, “Contest was too hard, sorry!” Bernard looks over at his giant teddy bear prize. “Sorry buddy,” said Bernard. He decides to check in again with Santa.
Santa's Reply to Bernard
Greetings from Alaska! Here is a photo of me ice fishing, I already caught some king salmon and rainbow trout today. It is really relaxing out here and reminds me of when my dad used to take me out fishing.
I can’t believe the content was a bust! Especially that Twinkles and Marshmallow didn’t participate; they are the most competitive elves! I have a feeling that the elves are so concerned with the Christmas deadline that they did not feel there was enough time to enter a contest.
Now that we know this, I believe there’s nothing else we can do but to organize some pretty intense XRP training for elves. Once we have them trained, it will be easier for them to work in different systems and also to support each other in the future.
Don’t worry too much about the XRP Challenge, this is how we learn what works!
Ps. Love the teddy bear prize! Can we keep him?”
What's going to happen next? Check all our Santa's little stories by bookmarking our Santa's 24 little change management stories page
Or get all the following stories directly in your inbox every day from today until Christmas!